FAQ - Velours Vintage

When will my order be shipped?
Orders are processed within 1–3 business days after purchase. You will receive a tracking number via email once your order has been dispatched.

How long does delivery take?
Within Australia:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International shipping times vary by destination and can take 7–14 business days.

Are your products authentic?
Yes. All items at Velours Vintage are carefully sourced and inspected for quality and authenticity to the best of our ability.
Please note that items are not formally authenticated by third parties unless stated.

Can I return or exchange my purchase?
Due to the nature of vintage and pre-loved items, all sales are final.
If you believe your item is faulty or significantly different from the description provided, please contact us within 48 hours of receiving your order.

Do you ship internationally?
Yes, we offer international shipping. Delivery times and rates vary depending on your location. Tracking is provided for all international orders.